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Soon, better than ever.
In just two weeks, you will experience the new Stanford FCU’s Online Banking upgrade on Wednesday, September 7th. Because of your feedback, your experience will be better than ever.Here are some important things to keep in mind to ensure a smooth transition:
Make sure your contact information is up to date to avoid log in issues.
Bill Pay - Bill Pay will have an integrated user experience. Your bill pay information will migrate to the new system. All your payees, bill pay history, and regular payments will be intact. No additional work on your part is needed.
Please be aware that you will not have access to Bill Pay on Tuesday, September 6th. If you have payments scheduled on September 6, they will be processed as normal.
Wire Transfer - Now you can submit your wire transfer request through Stanford FCU Online Banking without faxing us a signed request form or a copy of your identification. Once you have a signed agreement on file, your identity will be confirmed by having using a secure access code. To prevent unauthorized transfers we will still perform callbacks to verify your identity for large wires, but the new process will be paper-free and much simpler for you.
Quicken/QuickBooks - Please note that Intuit services will be interrupted for 3-5 business days for Express Web Connect users starting Sept 7th. You can still download a QFX/QBO file during this downtime and credit card data have minor changes to the way they're displayed. You can learn more about the changes to Quicken Help page.
FICO® Score - Beginning on September 7th you will be able to view your FICO® Score for free. This new feature enables you to have free online access to your FICO® Score, see the key factors that affected your FICO® Score, read educational content on FICO® Scores and financial health and more. Stanford FCU will update your FICO® Score quarterly, but remember viewing your FICO® Score will not impact it – so visit the site as often as you want. If you'd like to opt out, you can do so right in Online Banking.